Frequently Asked Questions

Book Design

Will my photo book have the FrameSmile logo on it?

No! We never put our logo or name anywhere on your book.

Can you design my book for me?

Yes. FrameSmile offers a professional design service. Handmade layouts created by one of our professional designers costs $1.00 per page. If you are are interested in a custom designed book, please contact support@framesmile.com for assistance.

Can I just send you all my pictures and let you guys do everything?

If you are are interested in a custom designed book, please contact support@framesmile.com for assistance. It’s just $1.00 per page and you can sit back and relax while we design the perfect book for you!

How much does it cost to custom designed book?

Our professional online smart book software is absolutely free to use. Handmade layouts created by one of our professional designers costs $1.00 per page. If you are are interested in a custom designed book, please contact support@framesmile.com for assistance.

Will I get to review the design before you print it?

Yes! We will send you all of the spread proofs to approve or comment prior to printing at no additional cost.

Can I get a digital copy of the book to keep?

Yes! We will send you the spreads in .jpeg format at no cost and without watermarks.

Book Construction

Are the glass covers very easy to break?

Our crystal glass covers are very resistant to damage. We regularly ship them all around the world without damage. They are still glass, however, and should be handled with care.

I'm still worried about breaking the glass. What can I do?

Consider an Acrylic Crystal photo book which are more resistant to physical damage.

What are the minimum and maximum number of pages per book?

FrameSmile books have a minimum of 20 pages (10 lay-flat spreads) and a maximum of 30 pages (15 lay-flat spreads). In addition, some books feature photos on the front and back covers.

Why is the page count limited to 30 pages?

Our books are made with durable thick PVC backing. This results in books becoming very thick and heavy very quickly. The 30 page count ensures that the book can be easily handled and protects the binding to ensure it will last a lifetime.

What types of paper and finish options are available?

All of our books are printed with textured matte paper on thick durable PVC backing. We do not offer any types of finishing options simply because this finish is by far the most popular and produces world-class print quality.

Do the photo books come with a box?

Yes! Every photo book is shipped in a protective cloth bag placed within beautiful black box. The package also includes information on cleaning and protecting your photo book.

Ordering & Shipping

How long will it take to receive my books?

Your books should arrive in approximately 3 weeks from the order date. If you purchased a custom designed book, it will be approximately 3 weeks from the date of design approval.  Don’t hesitate to contact support at support@framesmile.com with any questions about your order!

How much does shipping cost?

$14.99 for the first book and $6.99 for each additional book.

Do I need to pay sales tax?

FrameSmile collects 8.25% sales tax for orders shipping within Texas. All other orders are tax free!

What types of payment are accepted?

FrameSmile checkout is secured by PayPal. We accept all major credit cards including Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and EnRoute. PayPal can also accept payment directly through your PayPal account.

International Shipping

What countries do you ship to?

FrameSmile photo books are shipped all around the world including North and South America, Europe, Australia and Asia for $14.99 for the first book and $6.99 for each additional book.

How much does international shipping cost?

$14.99 for the first book and $6.99 for each additional book.

Which shipping company will be used for international orders?

We will typically use DHL Express International (no signature required).

Do I need to be home or sign to receive an international order?

No. Our books are typically shipped via DHL Express International with no signature required.

How long will it take to receive an international order?

Your books should arrive in approximately 3 to 4 weeks from the order date. Don’t hesitate to contact support at support@framesmile.com with any questions about your order!

Professional Photographers

Do you work with professional photographers?

Yes! If you are a professional photographer please contact us at support@framesmile.com to learn about how we can support your business.

Do you offer discounts to professional photographers?

Yes! Please contact us as support@framesmile.com to speak with a business development manager.

Will my book have the FrameSmile logo on it?

No! We never put our logo or name anywhere on your book.

Can you package my orders with my own brand?

FrameSmile offers a “white label” service which ensures all of our books are shipped without our logo or name anywhere on the book or packaging for professional photographers.

Can you direct ship to my customers?

Yes! We can direct ship our products to your customers saving you time and money.

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